We accept returns and exchanges on non-custom or sublimated items within 14 days of your order date. All returns/exchanges must be shipped back to ASP Nation at your expense within 7 days of approval or return approval may be denied. Mystery Box items, due to the nature of the randomized product, are not eligible for return or exchange. Final Sale items are not eligible for return or exchange.
Sending any product back without previous contact may slow processing on your return. Send your product back, at your cost, using any trackable shipping method. We accept the right to charge a restocking fee of 20% on returns or equal to the value of the costs we incurred in shipping the item to you originally.
Sublimated and Customized Apparel
We do not allow returns or exchanges on sublimated and/or customized apparel and product items as everything is made to order. If you have an issue with the workmanship or quality of an item, please reach out to us and we will try to make it right.
Bats must be un-hit and in-wrapper to be eligible for return or exchange. For this reason, please make sure your product is correct and will work for you before removing the product wrapper. Inspect the weight, association stamps, length and take some dry-swings (don’t hit balls!). If you are unsure if you have the correct bat for your league, check with your umpire or league official. Bats received in opened/used condition will be refused at time of delivery.
For a bat, wrappers and warranty stickers on the bat must be in place for the product to be considered new. A restocking fee of 20% applies for bats in this condition.
If the wrapper or warranty stickers have been removed and/or the bat has been used, the restocking fee will be 50%
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.