We accept returns and exchanges on non-custom or sublimated items within 7 days of your order (not delivery) date. All returns/exchanges must be shipped back to ASP Nation at your expense within 7 days of approval or return approval may be denied. Mystery Box items, due to the nature of the randomized product, are not eligible for return or exchange. Final Sale and Sale/Discounted items are not eligible for return or exchange. Due to hygienic reason hats are not eligible for return or exchange.
Sending any product back without previous contact may slow processing on your return. Send your product back, at your cost, using any trackable shipping method. We charge a restocking fee of 20% on all returns or equal to the value of the costs we incurred in shipping the item to you originally.
Sublimated and Customized Apparel
We do not allow returns or exchanges on sublimated and/or customized apparel and product items as everything is made to order. If you have an issue with the workmanship or quality of an item, please reach out to us and we will try to make it right.
Bats are not eligible for return or exchange. Cancellation of a pre-order bats before the product has shipped, is subject to a 20% restocking fee or equal to the value of the transaction fee cost incurred, whichever is less.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Return shipping cost to ASP Nation is customers responsibility.
Customer is responsible for exchange shipping cost back to customer.
If you need to exchange it for the same item, send us an email at email@example.com